Friday, October 29, 2010
Hawai'i, Big Island
Malia and I took an amazing tour to see the lava spewing into the ocean. We drove 45 minutes from Hilo and boarded a boat. We took about half an hour to get a bit further south to get to the viewing point. It was amazing! The guys who did the tour were great! Check out their page: http://www.lavaocean.com/
Hawai'i, Big Island
Some pictures from the Big Island: 69 Beach, Akaka Falls and hanging out with the ladies.....
Honaunau:
Honaunau:
Monday, October 25, 2010
Carnival Inspiration - 2010
Carnival Inspiration....completed my 7th contract on the ship. It was a bit difficult professionally and personally but I met some incredible people and formed bonds that I know will last me a lifetime.
Tuesday, October 12, 2010
Friday, October 08, 2010
Wednesday, September 29, 2010
Thursday, August 19, 2010
Ducks or eagles?
Ducks or Eagles?
No one can make you serve customers well. That's because great service is a choice.
Harvey Mackay, tells a wonderful story about a cab driver that proved this point.
He was waiting in line for a ride at the airport. When a cab pulled up, the first thing Harvey noticed was that the taxi was polished to a bright shine. Smartly dressed in a white shirt, black tie, and freshly pressed black slacks, the cab driver jumped out and rounded the car to open the back passenger door for Harvey .
He handed my friend a laminated card and said: 'I'm Wally, your driver. While I'm loading your bags in the trunk I'd like you to read my mission statement.'
Taken aback, Harvey read the card. It said: Wally's Mission Statement:
To get my customers to their destination in the quickest, safest and cheapest way possible in a friendly environment.
This blew Harvey away. Especially when he noticed that the inside of the cab matched the outside. Spotlessly clean!
As he slid behind the wheel, Wally said, 'Would you like a cup of coffee? I have a thermos of regular and one of decaf.'
My friend said jokingly, 'No, I'd prefer a soft drink.'
Wally smiled and said, 'No problem. I have a cooler up front with regular and Diet Coke, water and orange juice.'
Almost stuttering, Harvey said, 'I'll take a Diet Coke.'
Handing him his drink, Wally said, 'If you'd like something to read, I have The Wall Street Journal, Time, Sports Illustrated and USA Today.'
As they were pulling away, Wally handed my friend another laminated card, 'These are the stations I get and the music they play, if you'd like to listen to the radio.' And as if that weren't enough,
Wally told Harvey that he had the air conditioning on and asked if the temperature was comfortable for him.
Then he advised Harvey of the best route to his destination for that time of day. He also let him know that he'd be happy to chat and tell him about some of the sights or, if Harvey preferred, to leave him with his own thoughts.
'Tell me, Wally,' my amazed friend asked the driver, 'have you always served customers like this?'
Wally smiled into the rear view mirror. 'No, not always. In fact, it's only been in the last two years. My first five years driving, I spent most of my time complaining like all the rest of the cabbies do. Then I heard the personal growth guru, Wayne Dyer, on the radio one day. He had just written a book called "You'll See It When You Believe It".
Dyer said that if you get up in the morning expecting to have a bad day, you'll rarely disappoint yourself. He said, 'Stop complaining! Differentiate yourself from your competition. Don't be a duck. Be an eagle. Ducks quack and complain. Eagles soar above the crowd..''
'That hit me right between the eyes,' said Wally. 'Dyer was really talking about me. I was always quacking and complaining, so I decided to change my attitude and become an eagle. I looked around at the other cabs and their drivers. The cabs were dirty, the drivers were unfriendly, and the customers were unhappy.. So I decided to make some changes. I put in a few at a time. When my customers responded well, I did more.'
I'll take it that has paid off for you,' Harvey said.
'It sure has,' Wally replied. My first year as an eagle, I doubled my income from the previous year. This year I'll probably quadruple it.
You were lucky to get me today. I don't sit at cabstands anymore. My customers call me for appointments on my cell phone or leave a message on my answering machine. If I can't pick them up myself, I get a reliable cabbie friend to do it and I take a piece of the action.'
Wally was phenomenal. He was running a limo service out of a Yellow Cab.
I've probably told that story to more than fifty cab drivers over the years, and only two took the idea and ran with it. Whenever I go to their cities, I give them a call.. The rest of the drivers quacked like ducks and told me all the reasons they couldn't do any of what I was suggesting.
Wally the Cab Driver made a different choice. He decided to stop quacking like ducks and start soaring like eagles.
How about us?
Smile, and the whole world smiles with you... The ball is in our hands!
A man reaps what he sows. Let us not become weary in doing good, for at the proper time we will reap the harvest if we do not give up... let us do good to all people.
Ducks Quack, Eagles Soar
No one can make you serve customers well. That's because great service is a choice.
Harvey Mackay, tells a wonderful story about a cab driver that proved this point.
He was waiting in line for a ride at the airport. When a cab pulled up, the first thing Harvey noticed was that the taxi was polished to a bright shine. Smartly dressed in a white shirt, black tie, and freshly pressed black slacks, the cab driver jumped out and rounded the car to open the back passenger door for Harvey .
He handed my friend a laminated card and said: 'I'm Wally, your driver. While I'm loading your bags in the trunk I'd like you to read my mission statement.'
Taken aback, Harvey read the card. It said: Wally's Mission Statement:
To get my customers to their destination in the quickest, safest and cheapest way possible in a friendly environment.
This blew Harvey away. Especially when he noticed that the inside of the cab matched the outside. Spotlessly clean!
As he slid behind the wheel, Wally said, 'Would you like a cup of coffee? I have a thermos of regular and one of decaf.'
My friend said jokingly, 'No, I'd prefer a soft drink.'
Wally smiled and said, 'No problem. I have a cooler up front with regular and Diet Coke, water and orange juice.'
Almost stuttering, Harvey said, 'I'll take a Diet Coke.'
Handing him his drink, Wally said, 'If you'd like something to read, I have The Wall Street Journal, Time, Sports Illustrated and USA Today.'
As they were pulling away, Wally handed my friend another laminated card, 'These are the stations I get and the music they play, if you'd like to listen to the radio.' And as if that weren't enough,
Wally told Harvey that he had the air conditioning on and asked if the temperature was comfortable for him.
Then he advised Harvey of the best route to his destination for that time of day. He also let him know that he'd be happy to chat and tell him about some of the sights or, if Harvey preferred, to leave him with his own thoughts.
'Tell me, Wally,' my amazed friend asked the driver, 'have you always served customers like this?'
Wally smiled into the rear view mirror. 'No, not always. In fact, it's only been in the last two years. My first five years driving, I spent most of my time complaining like all the rest of the cabbies do. Then I heard the personal growth guru, Wayne Dyer, on the radio one day. He had just written a book called "You'll See It When You Believe It".
Dyer said that if you get up in the morning expecting to have a bad day, you'll rarely disappoint yourself. He said, 'Stop complaining! Differentiate yourself from your competition. Don't be a duck. Be an eagle. Ducks quack and complain. Eagles soar above the crowd..''
'That hit me right between the eyes,' said Wally. 'Dyer was really talking about me. I was always quacking and complaining, so I decided to change my attitude and become an eagle. I looked around at the other cabs and their drivers. The cabs were dirty, the drivers were unfriendly, and the customers were unhappy.. So I decided to make some changes. I put in a few at a time. When my customers responded well, I did more.'
I'll take it that has paid off for you,' Harvey said.
'It sure has,' Wally replied. My first year as an eagle, I doubled my income from the previous year. This year I'll probably quadruple it.
You were lucky to get me today. I don't sit at cabstands anymore. My customers call me for appointments on my cell phone or leave a message on my answering machine. If I can't pick them up myself, I get a reliable cabbie friend to do it and I take a piece of the action.'
Wally was phenomenal. He was running a limo service out of a Yellow Cab.
I've probably told that story to more than fifty cab drivers over the years, and only two took the idea and ran with it. Whenever I go to their cities, I give them a call.. The rest of the drivers quacked like ducks and told me all the reasons they couldn't do any of what I was suggesting.
Wally the Cab Driver made a different choice. He decided to stop quacking like ducks and start soaring like eagles.
How about us?
Smile, and the whole world smiles with you... The ball is in our hands!
A man reaps what he sows. Let us not become weary in doing good, for at the proper time we will reap the harvest if we do not give up... let us do good to all people.
Ducks Quack, Eagles Soar
Tuesday, July 06, 2010
An American's View of Canada
An American's View of Canada
(This editorial ran in the Pittsburgh Post-Gazette in August 2003)
It's not just the weather that's cooler in Canada: You live next door to a clean-cut, quiet guy. He never plays loud music or throws raucous parties. He doesn't gossip over the fence, just smiles politely and offers you some tomatoes. His lawn is cared-for, his house is neat as a pin and you get the feeling he doesn't always lock his front door. He wears Dockers. You hardly know he's there. And then one day you discover that he has pot in his basement, spends his weekends at peace marches and that guy you've seen mowing the yard is his spouse.
Allow me to introduce Canada. The Canadians are so quiet that you may have forgotten they're up there, but they've been busy doing some surprising things. It's like discovering that the mice you are dimly aware of in your attic have been building an espresso machine.
Did you realize, for example, that our reliable little tag-along brother never joined the Coalition of the Willing? Canada wasn't willing, as it turns out, to join the fun in Iraq. I can only assume American diner menus weren't angrily changed to include "freedom bacon," because nobody here eats the stuff anyway.
And then there's the wild drug situation: Canadian doctors are authorized to dispense medical marijuana. Parliament is considering legislation that would not exactly legalize marijuana possession, as you may have heard, but would reduce the penalty for possession of under 15 grams to a fine, like a speeding ticket. This is to allow law enforcement to concentrate resources on traffickers; if your garden is full of wasps, it's smarter to go for the nest rather than trying to swat every individual bug. Or, in the United States, bong.
Now, here's the part that I, as an American, can't understand. These poor benighted pinkos are doing everything wrong. They have a drug problem: Marijuana offenses have doubled since 1991. And Canada has strict gun control laws, which means that the criminals must all be heavily armed, the law-abiding civilians helpless and the government on the verge of a massive confiscation campaign. (The laws have been in place since the '70s, but I'm sure the government will get around to the confiscation eventually.) They don't even have a death penalty!
And yet ... nationally, overall crime in Canada has been declining since 1991. Violent crimes fell 13 percent in 2002. Of course, there are still crimes committed with guns - brought in from the United States, which has become the major illegal weapons supplier for all of North America - but my theory is that the surge in pot-smoking has rendered most criminals too relaxed to commit violent crimes. They're probably more focused on shoplifting boxes of Ho-Hos from convenience stores.
And then there's the most reckless move of all: Just last month, Canada decided to allow and recognize same-sex marriages. Merciful moose, what can they be thinking? Will there be married Mounties (they always get their man!)? Dudley Do-Right was sweet on Nell, not Mel! We must be the only ones who really care about families. Not enough to make sure they all have health insurance, of course, but more than those libertines up north.
This sort of behavior is a clear and present danger to all our stereotypes about Canada. It's supposed to be a cold, wholesome country of polite, beer-drinking hockey players, not founded by freedom-fighters in a bloody revolution but quietly assembled by loyalists and royalists more interested in order and good government than liberty and independence. But if we are the rugged individualists, why do we spend so much of our time trying to get everyone to march in lockstep? And if Canadians are so reserved and moderate, why are they so progressive about letting people do what they want to?
Canadians are, as a nation, less religious than we are, according to polls. As a result, Canada's government isn't influenced by large, well-organized religious groups and thus has more in common with those of Scandinavia than those of the United States, or, say, Iran.
Canada signed the Kyoto global warming treaty, lets 19-year-olds drink, has more of its population living in urban areas and accepts more immigrants per capita than the United States. These are all things we've been told will wreck our society. But I guess Canadians are different, because theirs seems oddly sound.
Like teenagers, we fiercely idolize individual freedom but really demand that everyone be the same. But the Canadians seem more adult - more secure. They aren't afraid of foreigners. They aren't afraid of homosexuality. Most of all, they're not afraid of each other.
I wonder if America will ever be that cool.
(This editorial ran in the Pittsburgh Post-Gazette in August 2003)
It's not just the weather that's cooler in Canada: You live next door to a clean-cut, quiet guy. He never plays loud music or throws raucous parties. He doesn't gossip over the fence, just smiles politely and offers you some tomatoes. His lawn is cared-for, his house is neat as a pin and you get the feeling he doesn't always lock his front door. He wears Dockers. You hardly know he's there. And then one day you discover that he has pot in his basement, spends his weekends at peace marches and that guy you've seen mowing the yard is his spouse.
Allow me to introduce Canada. The Canadians are so quiet that you may have forgotten they're up there, but they've been busy doing some surprising things. It's like discovering that the mice you are dimly aware of in your attic have been building an espresso machine.
Did you realize, for example, that our reliable little tag-along brother never joined the Coalition of the Willing? Canada wasn't willing, as it turns out, to join the fun in Iraq. I can only assume American diner menus weren't angrily changed to include "freedom bacon," because nobody here eats the stuff anyway.
And then there's the wild drug situation: Canadian doctors are authorized to dispense medical marijuana. Parliament is considering legislation that would not exactly legalize marijuana possession, as you may have heard, but would reduce the penalty for possession of under 15 grams to a fine, like a speeding ticket. This is to allow law enforcement to concentrate resources on traffickers; if your garden is full of wasps, it's smarter to go for the nest rather than trying to swat every individual bug. Or, in the United States, bong.
Now, here's the part that I, as an American, can't understand. These poor benighted pinkos are doing everything wrong. They have a drug problem: Marijuana offenses have doubled since 1991. And Canada has strict gun control laws, which means that the criminals must all be heavily armed, the law-abiding civilians helpless and the government on the verge of a massive confiscation campaign. (The laws have been in place since the '70s, but I'm sure the government will get around to the confiscation eventually.) They don't even have a death penalty!
And yet ... nationally, overall crime in Canada has been declining since 1991. Violent crimes fell 13 percent in 2002. Of course, there are still crimes committed with guns - brought in from the United States, which has become the major illegal weapons supplier for all of North America - but my theory is that the surge in pot-smoking has rendered most criminals too relaxed to commit violent crimes. They're probably more focused on shoplifting boxes of Ho-Hos from convenience stores.
And then there's the most reckless move of all: Just last month, Canada decided to allow and recognize same-sex marriages. Merciful moose, what can they be thinking? Will there be married Mounties (they always get their man!)? Dudley Do-Right was sweet on Nell, not Mel! We must be the only ones who really care about families. Not enough to make sure they all have health insurance, of course, but more than those libertines up north.
This sort of behavior is a clear and present danger to all our stereotypes about Canada. It's supposed to be a cold, wholesome country of polite, beer-drinking hockey players, not founded by freedom-fighters in a bloody revolution but quietly assembled by loyalists and royalists more interested in order and good government than liberty and independence. But if we are the rugged individualists, why do we spend so much of our time trying to get everyone to march in lockstep? And if Canadians are so reserved and moderate, why are they so progressive about letting people do what they want to?
Canadians are, as a nation, less religious than we are, according to polls. As a result, Canada's government isn't influenced by large, well-organized religious groups and thus has more in common with those of Scandinavia than those of the United States, or, say, Iran.
Canada signed the Kyoto global warming treaty, lets 19-year-olds drink, has more of its population living in urban areas and accepts more immigrants per capita than the United States. These are all things we've been told will wreck our society. But I guess Canadians are different, because theirs seems oddly sound.
Like teenagers, we fiercely idolize individual freedom but really demand that everyone be the same. But the Canadians seem more adult - more secure. They aren't afraid of foreigners. They aren't afraid of homosexuality. Most of all, they're not afraid of each other.
I wonder if America will ever be that cool.
Friday, June 18, 2010
A boat docked in a tiny Mexican fishing village.
A tourist complimented the local fishermen on the quality of their fish and asked how long it took him to catch them.
" Not very long." they answered in unison.
"Why didn't you stay out longer and catch more?"
The fishermen explained that their small catches were sufficient to meet their needs and those of their families.
"But what do you do with the rest of your time?"
"We sleep late, fish a little, play with our children, and take siestas with our wives.
In the evenings, we go into the village to see our friends, have a few drinks, play the guitar, and sing a few songs. We have a full life."
The tourist interrupted, "I have an MBA from Harvard and I can help you! You should start by fishing longer every day. You can then sell the extra fish you catch. With the extra revenue, you can buy a bigger boat."
"And after that?"
"With the extra money the larger boat will bring, you can buy a second one and a third one and so on until you have an entire fleet of trawlers. Instead of selling your fish to a middle man, you can then negotiate directly with the processing plants and maybe even open your own plant.
You can then leave this little village and move to Mexico City , Los Angeles , or even New York City !
From there you can direct your huge new enterprise."
"How long would that take?"
"Twenty, perhaps twenty-five years." replied the tourist.
"And after that?"
"Afterwards? Well my friend, that's when it gets really interesting, " answered the tourist, laughing. "When your business gets really big, you can start buying and selling stocks and make millions!"
"Millions? Really? And after that?" asked the fishermen.
"After that you'll be able to retire, live in a tiny village near the coast, sleep late, play with your children, catch a few fish, take a siesta with your wife and spend your evenings drinking and enjoying your friends."
"With all due respect sir, but that's exactly what we are doing now. So what's the point wasting twenty-five years?" asked the Mexicans.
And the moral of this story is:
Know where you're going in life.... you may already be there!
A tourist complimented the local fishermen on the quality of their fish and asked how long it took him to catch them.
" Not very long." they answered in unison.
"Why didn't you stay out longer and catch more?"
The fishermen explained that their small catches were sufficient to meet their needs and those of their families.
"But what do you do with the rest of your time?"
"We sleep late, fish a little, play with our children, and take siestas with our wives.
In the evenings, we go into the village to see our friends, have a few drinks, play the guitar, and sing a few songs. We have a full life."
The tourist interrupted, "I have an MBA from Harvard and I can help you! You should start by fishing longer every day. You can then sell the extra fish you catch. With the extra revenue, you can buy a bigger boat."
"And after that?"
"With the extra money the larger boat will bring, you can buy a second one and a third one and so on until you have an entire fleet of trawlers. Instead of selling your fish to a middle man, you can then negotiate directly with the processing plants and maybe even open your own plant.
You can then leave this little village and move to Mexico City , Los Angeles , or even New York City !
From there you can direct your huge new enterprise."
"How long would that take?"
"Twenty, perhaps twenty-five years." replied the tourist.
"And after that?"
"Afterwards? Well my friend, that's when it gets really interesting, " answered the tourist, laughing. "When your business gets really big, you can start buying and selling stocks and make millions!"
"Millions? Really? And after that?" asked the fishermen.
"After that you'll be able to retire, live in a tiny village near the coast, sleep late, play with your children, catch a few fish, take a siesta with your wife and spend your evenings drinking and enjoying your friends."
"With all due respect sir, but that's exactly what we are doing now. So what's the point wasting twenty-five years?" asked the Mexicans.
And the moral of this story is:
Know where you're going in life.... you may already be there!
Thursday, June 17, 2010
Wednesday, June 16, 2010
Thursday, March 18, 2010
Wednesday, March 10, 2010
From a friend - Whatever you give a woman, she will make greater. If you give her sperm, she'll give you a baby. If you give her a house, she'll give you a home. If you give her groceries, she'll give you a meal. If you give her a smile, she'll give you her heart. She multiplies and enlarges what is given to her. So, i...f you give her any crap, be ready to receive a ton of shit...
Thursday, February 25, 2010
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